FAQ

Welcome to our FAQ page! Here, you'll find answers to the most common questions about shopping with Extra Time. If you still have any questions, feel free to contact us at xtratime.kw@gmail.com or WhatsApp us at +965 9692 2352.

1. What products do you sell?

We offer a wide variety of high-quality football-inspired clothing, including t-shirts, hoodies, shorts, and joggers for true football fans.

2. How can I place an order?

You can easily place an order through our website by browsing our collections, adding items to your cart, and proceeding to checkout. You can also reach out to us via WhatsApp at +965 9692 2352 for assistance.

3. What payment methods do you accept?

We accept payments in advance through bank transfer or any other payment methods specified at checkout.

4. Do you offer local delivery?

Yes, we deliver locally in Kuwait within 24 hours of placing your order. Please note that orders placed on Fridays will be processed the next day.

5. Do you offer international shipping?

Yes, we offer international shipping. Delivery takes approximately 14 days from the date of dispatch. Shipping fees are calculated at checkout based on the destination and order weight.

6. Can I return or exchange an item?

We do not accept returns, but exchanges are allowed in the following cases:

  • If the item received is damaged or defective.
  • If the item received is different from what you ordered.
    Please contact us within 48 hours of receiving your order for exchange requests.

7. Do you offer discounts for bulk/wholesale orders?

Yes, we provide special discounts for bulk orders. For more information, visit our Wholesale Page or email us at xtratime.kw@gmail.com.

8. How do I know my size?

We have a detailed Size Guide page to help you choose the right size. Please refer to it before placing your order, or reach out to us for assistance.

9. Do you offer customization?

Yes, we offer customization services for certain products. Please contact us via email or WhatsApp to discuss your requirements.

10. How do I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. If you have any issues tracking your order, feel free to contact us.

Still Have Questions?

If your question isn’t listed here, we’re happy to help! Reach out to us anytime at:

Thank you for shopping with Extra Time! 😊